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Refund and Replacement Policy

This Refund and Replacement Policy governs the terms and conditions for cancellations, replacements, and refunds provided by KeyPlay.in to ensure a seamless and trouble-free experience for our valued customers.

Contact Information:

• Website: KeyPlay.in
• Address: Keyplay Anupam KD House, Amarnath Colony Jalore Chorya, Sumerpur – 306902 District Pali, Rajasthan Bharat (India)
• Phone: (+91) 9461785001
• Email: keyplay015@gmail.com
• Opening Hours: Mon-Sat, 09:00 – 22:00

Our objective is to maintain transparency and simplicity, ensuring accessibility for all.

Cancellations:

Cancellations may not be universally applicable across all sellers on our platform. The circumstances under which a cancellation request may be made are outlined as follows:

1. Ordered by Mistake: Customers may request a cancellation if an order is placed by mistake. However, it is crucial to be aware that not all sellers may entertain such requests, and it is advised to review the seller’s specific policies regarding cancellations in advance.
2. Ordered Too Many Copies: A cancellation request may be raised if a customer accidentally orders an excessive quantity of a product. However, it is to be noted that not all sellers will comply with these requests, so it’s best to check the seller’s exact cancellation policy before the purchase.
3. Purchased for the Wrong Region/Platform: If a customer orders for a region or platform different from the intended one, a cancellation request may be acceptable. However, the specific policies of the seller in question shall be determinative in this regard. Customers shall check the refund/replacement policy for the particular seller beforehand.

Replacements and Refunds:

All sellers affiliated with KeyPlay.in are obligated to provide replacements or refunds in the following circumstances:

1. Invalid Key: Customers may request a replacement or refund if the key received is found to be non-functional due to any technical malfunction.
2. Region Locked: In cases where a key is designed to operate within a specified region but fails to do so, customers are eligible for either a replacement or a refund.
3. Already Redeemed Key: If a key has not been redeemed by the customer but is shown as having been redeemed, a request for replacement or refund is acceptable.

Seller Discretion:

It is imperative to acknowledge that sellers possess the authority to decline requests for replacements or refunds under the following circumstances:

1. Valid Key: If a key is verified as valid, sellers retain the right to reject requests for replacements or refunds.
2. Redemption by User: Should the user have redeemed the key in question, sellers can decline replacement or refund requests.

Procedure for Requesting Cancellations, Replacements, or Refunds:

To initiate a request for cancellations, replacements, or refunds, kindly adhere to the following steps:

1. Navigate to the help section in the footer and click on ‘Create a Ticket.’
2. Depending on your issues, follow the instructions to request the desired action.

Seller-Specific Policies:

Each seller may have unique policies that deviate from the general principles stated above. The buyer must carefully read the terms and conditions provided by the seller before making a purchase.

Customer Support:

This Refund and Replacement Policy is intended to provide clarity and comprehensibility. If you encounter any issues, please do not hesitate to contact our customer support team. We are fully dedicated to ensuring your satisfaction and an excellent experience on our platform.

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